General Manager, Facilities Maintenance Operations (FMO)
Lenexa, KS
Full Time
Office - Service
Executive
P1 Service, LLC, is seeking a General Manager, Facilities Maintenance Operations (FMO) for our corporate office.
Join our P1 Team!
P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.
P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.
The Opportunity
We're seeking a dynamic General Manager, Facilities Maintenance Operations (FMO) to lead our growing FMO business unit and drive strategic commercial growth. This leadership role combines strategic planning, business development, and operational excellence, making it perfect for a results-driven facilities management professional who thrives in both client-facing and operational environments. Reporting to the President of P1 Service, LLC, you'll be a strategic member of our leadership team with overall responsibility for the business unit's continued growth and expansion.
What You'll Do
Strategic Leadership & Business Development
• Manage and optimize the FMO Service unit P&L
• Lead commercial growth and business development initiatives, including identification and acquisition of new customer accounts
• Serve as overall leader for P1 Service's existing FMO clients, ensuring account retention and expansion through exceptional customer service
• Develop and implement facilities strategies aligned with organizational goals
• Develop and evaluate multiple strategies considering future strategic objectives, institutional needs, and community development initiatives
Operations Management
• Oversee customer maintenance to ensure 24/7 operation and regulatory compliance
• Manage capital projects, renovations, and budgets
• Implement sustainability initiatives to enhance energy efficiency
• Supervise vendor and contractor relationships for quality service
• Develop emergency preparedness and disaster recovery plans
• Develop and maintain standard operating procedures (SOPs) for all FMO service delivery
Performance Management & Metrics
• Develop and monitor key performance indicators (KPIs) that improve critical metrics bringing value to customers
• Track and improve critical metrics including planned vs. reactive maintenance ratios (target 80:20), cost per square foot, and energy efficiency improvements
• Establish preventive maintenance schedules and ensure 95%+ compliance across all client sites
• Lead root cause analysis for equipment failures and implement corrective action plans
• Maintain customer inventory and procurement strategies for optimal parts availability and cost control
Team Leadership & Development
• Mentor and manage facilities teams to drive continuous improvement
• Support ongoing staffing and team development needs
• Develop staffing models that support departmental goals and objectives
• Continuously develop personnel through mentoring, coaching, and leading by example
• Manage conflicts, develop healthy and productive teams, and inspire and motivate teams to excel
Financial Management
• Develop annual budgets for each client account and track monthly financial performance
• Identify cost optimization opportunities while maintaining service quality standards
• Manage position responsibilities within defined budgets and adhere to operating budgets
• Establish program parameters, facility requirements, and target values for the capital budget
Client Relations & Communication
• Develop, collaborate, edit, and finalize presentations for executive leadership, trustees, and donors
• Present and support presentations at the highest level of executives
• Respond to strategic demands, initiate consultative services, and act as focal point for Facilities departmental objectives
• Assess and manage risks effectively to protect the organization's interests
Requirements and Qualifications
Required:
• Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field
• 12+ years of progressive facilities management experience, including 7+ years in leadership roles
• Demonstrated success in business development, client acquisition, and relationship management
• Proven track record of managing client portfolios and driving service expansion
• Experience developing and implementing strategic account management plans
• Strong financial acumen with expertise in P&L management and service pricing models
• Excellent negotiation and contract management skills
• Experience leading multi-disciplinary teams across multiple client sites
Preferred:
• Master's degree in Business Administration, Facilities Management, or Engineering
• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PMP (Project Management Professional)
• Experience in a facilities management service provider or property management company
• Proven success growing service contracts by 20%+ annually
• Experience with CRM systems and business development analytics
• Background in developing innovative facility service offerings
• International facilities management experience
• Industry recognition or leadership roles in professional associations
Benefits for fulltime non-bargaining personnel include:
• Educational Assistance program
• PTO and holiday pay
• Volunteer community service paid time off
• Bereavement paid time off
• Company paid life insurance
• Company paid disability insurance
• Company paid Employee Assistance Program with counseling
• Company paid financial education & wellness program with budgeting resources
• 401K retirement plan
• Health with HSA, Dental, and Vision insurance
• Dependent Care FSA
• Voluntary Life insurance
• Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans
• Voluntary LegalShield and Identity Theft protection plans
• Employee Discounts
Work Environment
• Office-based with regular client site visits
• Standard business hours: Monday-Friday, 8:30 AM - 5:00 PM, with flexibility required for client relationships, industry networking events, and urgent facility matters
• Travel required to visit client sites, evaluate new business opportunities, and represent the company at industry conferences
• Mix of executive office work, client meetings, and field inspections across multiple facilities
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: [email protected] or call: 913-529-9033.
Ready to Join Our Team?
If you're passionate about leading facilities management operations while driving business growth and delivering exceptional client service, we want to hear from you!
To Apply: Visit our website at https://p1-service.com/careers
Join our P1 Team!
P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.
P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.
The Opportunity
We're seeking a dynamic General Manager, Facilities Maintenance Operations (FMO) to lead our growing FMO business unit and drive strategic commercial growth. This leadership role combines strategic planning, business development, and operational excellence, making it perfect for a results-driven facilities management professional who thrives in both client-facing and operational environments. Reporting to the President of P1 Service, LLC, you'll be a strategic member of our leadership team with overall responsibility for the business unit's continued growth and expansion.
What You'll Do
Strategic Leadership & Business Development
• Manage and optimize the FMO Service unit P&L
• Lead commercial growth and business development initiatives, including identification and acquisition of new customer accounts
• Serve as overall leader for P1 Service's existing FMO clients, ensuring account retention and expansion through exceptional customer service
• Develop and implement facilities strategies aligned with organizational goals
• Develop and evaluate multiple strategies considering future strategic objectives, institutional needs, and community development initiatives
Operations Management
• Oversee customer maintenance to ensure 24/7 operation and regulatory compliance
• Manage capital projects, renovations, and budgets
• Implement sustainability initiatives to enhance energy efficiency
• Supervise vendor and contractor relationships for quality service
• Develop emergency preparedness and disaster recovery plans
• Develop and maintain standard operating procedures (SOPs) for all FMO service delivery
Performance Management & Metrics
• Develop and monitor key performance indicators (KPIs) that improve critical metrics bringing value to customers
• Track and improve critical metrics including planned vs. reactive maintenance ratios (target 80:20), cost per square foot, and energy efficiency improvements
• Establish preventive maintenance schedules and ensure 95%+ compliance across all client sites
• Lead root cause analysis for equipment failures and implement corrective action plans
• Maintain customer inventory and procurement strategies for optimal parts availability and cost control
Team Leadership & Development
• Mentor and manage facilities teams to drive continuous improvement
• Support ongoing staffing and team development needs
• Develop staffing models that support departmental goals and objectives
• Continuously develop personnel through mentoring, coaching, and leading by example
• Manage conflicts, develop healthy and productive teams, and inspire and motivate teams to excel
Financial Management
• Develop annual budgets for each client account and track monthly financial performance
• Identify cost optimization opportunities while maintaining service quality standards
• Manage position responsibilities within defined budgets and adhere to operating budgets
• Establish program parameters, facility requirements, and target values for the capital budget
Client Relations & Communication
• Develop, collaborate, edit, and finalize presentations for executive leadership, trustees, and donors
• Present and support presentations at the highest level of executives
• Respond to strategic demands, initiate consultative services, and act as focal point for Facilities departmental objectives
• Assess and manage risks effectively to protect the organization's interests
Requirements and Qualifications
Required:
• Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field
• 12+ years of progressive facilities management experience, including 7+ years in leadership roles
• Demonstrated success in business development, client acquisition, and relationship management
• Proven track record of managing client portfolios and driving service expansion
• Experience developing and implementing strategic account management plans
• Strong financial acumen with expertise in P&L management and service pricing models
• Excellent negotiation and contract management skills
• Experience leading multi-disciplinary teams across multiple client sites
Preferred:
• Master's degree in Business Administration, Facilities Management, or Engineering
• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PMP (Project Management Professional)
• Experience in a facilities management service provider or property management company
• Proven success growing service contracts by 20%+ annually
• Experience with CRM systems and business development analytics
• Background in developing innovative facility service offerings
• International facilities management experience
• Industry recognition or leadership roles in professional associations
Benefits for fulltime non-bargaining personnel include:
• Educational Assistance program
• PTO and holiday pay
• Volunteer community service paid time off
• Bereavement paid time off
• Company paid life insurance
• Company paid disability insurance
• Company paid Employee Assistance Program with counseling
• Company paid financial education & wellness program with budgeting resources
• 401K retirement plan
• Health with HSA, Dental, and Vision insurance
• Dependent Care FSA
• Voluntary Life insurance
• Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans
• Voluntary LegalShield and Identity Theft protection plans
• Employee Discounts
Work Environment
• Office-based with regular client site visits
• Standard business hours: Monday-Friday, 8:30 AM - 5:00 PM, with flexibility required for client relationships, industry networking events, and urgent facility matters
• Travel required to visit client sites, evaluate new business opportunities, and represent the company at industry conferences
• Mix of executive office work, client meetings, and field inspections across multiple facilities
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: [email protected] or call: 913-529-9033.
Ready to Join Our Team?
If you're passionate about leading facilities management operations while driving business growth and delivering exceptional client service, we want to hear from you!
To Apply: Visit our website at https://p1-service.com/careers
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HRSupport@p1-service.com or call: 913-303-9033.
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